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E-mail template doesn't work

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    Hi !
    I would like to customize the email template, but when i click on “email template” it reload product page.
    I can’t access to email template settings.
    What am i missing ? Is it a bug ?
    Thanks for your help.

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    Still waiting for an answer and a bug resolution. Noticed I’m not the only one to have this issue, but no answer were given.

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    Hi,

    Sorry for the delay – the best way to get support is emailing us on @diviengine.com">support@diviengine.com.

    please update as this has been fixed – it was an issue with the French settings translation

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    Hello considering my request I have asked you to provide me the english version of BodyCommerce.
    Indeed you say that the problem is the french version.

    (see our email exchanges )

    Ok.
    After that you ask me for the admin access on my website “in order to look” ?

    No way. Sorry but I will not provide admin access to someone I don’t know.

    Please give me the english version of your module.
    In the up-to-date version.
    If you allow : I have shown the french version to a native french person…
    The translation is “like a bot”.
    No context, nonsenses…
    It would be easier in fact to have the module without any translation !

    Thank you for your answer.
    Best Regards,

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    Hello,

    After our email exchange, I see that the problem is indeed related to the french translation of BodyCommerce.
    Your suggestion of putting all my backoffice in english solved the problem of the email template.

    1 – Doing this put all my other plugins ( used to work correctly in french ) in english.
    2 – That would be more comfortable to simply provide an english stable version of your module and forget the french translation.

    3 – I still don’t really understand how a “translation” can impact the coded functions and the code structure…

    Thanks to provide a really quick fix ( Ideally all the module up-to date in a zip file for download) without any translation, so in its original core files in english only.
    I don’t see why french people would have to work in english on *all modules* when only BodyCommerce french version is the source of the problem ?
    Thanks to provide us a long-term solution to this problem.

    Best Regards,

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    The translation using the word “Modéle” was affecting the URL structure. I fixed this on an update and just checked my dev site and it works perfectly.

    What version of BodyCommerce are you using?

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    Hello,
    I’m using the last version of BodyCommerce of course : 4.3.5

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    Can you email us at @diviengine.com">support@diviengine.com with admin logins so we can take a look? On my dev site when using French it works fine

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